We try our best to answer all questions within 2 hours and remember to always put your ORDER NUMBER in the email when possible. Do NOT email the office multiple times as your emails will be ignored and you do not need to email the office asking about your order status as you can find this out 24/7 by logging in to your account. Our time is better spent preparing and sending orders than answering repetitive emails.
PLEASE READ THE PAYMENT & DELIVERY PAGE BEFORE CONTACTING THE OFFICE AND ASKING HOW LONG YOUR ORDER WILL TAKE TO ARRIVE AND IF THE ORDER CONFIRMATION OR QUERY REPLY EMAIL DOES NOT APPEAR IN YOUR INBOX, PLEASE CHECK YOUR SPAM FOLDER. WE WILL NOT RESPOND TO EMAILS ASKING 'WHEN WILL OR HAS MY ORDER BE DISPATCHED - YOU WILL RECEIVE AN EMAIL ONCE IT HAS BEEN DISPATCHED AND YOU CAN FIND YOUR ORDER STATUS AT ANY TIME BY LOGGING IN TO YOUR ACCOUNT.
Customers who continuously break the above rules will have all orders cancelled and be barred from using the site in future. Thank you,
